Purpose

You use this business scenario to enable Web shop customers to receive quotations or place orders for products and services, obtain real-time product availability, and track each order from manufacturing to distribution through service.

Quotation management allows you to confirm to customers that you will deliver a specific quantity of products at a specific time, and for a specific price. Within the framework of quotation management various sales functions are available to the sales employee, as well as special functions for quotations.

Order management allows you to enable customers to create and process an order and trigger subsequent logistics processing in SAP R/3. An order is a customer’s binding request to your enterprise to deliver a specific quantity of products, or to provide a service at a specific time. A sales organization accepts the order, and thus becomes responsible for fulfilling the contract.

Prerequisites

Process Flow

The business process runs as follows:

● Managing Catalog Content in CRM

● Browsing For and Selecting Products in CRM

● Inquiry Processing in CRM

● Quotation Processing in CRM

● Sales Order Processing B2B in CRM E-Commerce

● Sales Order Processing B2C in CRM E-Commerce

● Sales Order Processing B2B for Occasional Users in CRM E-Commerce

● Sales Order Processing One-Step Business in CRM E-Commerce

● Billing in ERP

● Interactive Configuration

● Outbound Processing without WM

● Live Web Collaboration

● Web Analysis in CRM

● Sales Quotation and Order Analysis in CRM