Purpose

You can use this business process to enable business partners to order products and services quickly and easily via the Web shop. This business process fully integrates your Web shop with your SAP system, enabling you to efficiently and promptly handle the complete order process, from creating a sales order to delivering the goods to your business partners. The simplified business-to-consumer (B2C) Web shop interface is integrated with business-to-business (B2B) user management to provide an easy-to-use Web shop environment for occasional users, with all the benefits of the B2B user functionality, for example, partner-specific pricing and catalog views.

Process Flow

The customer browses the product catalog or uses the quick or extended search function to find the product they wish to buy. The customer can configure the product using the SAP Internet Pricing and Configurator (SAP IPC). During the interactive configuration process, SAP IPC displays the product options that can be combined, and automatically checks the selected product options are consistent and complete. The customer can add products to the favorites and make use of product proposals. The customer adds the product to the shopping basket.

2. Order product (Web shop)

The customer creates an order from the shopping basket. The system requires the user to logon to the application, and runs a check to verify the user’s credentials and the system performs a profile check.

3. Select payment method and delivery type (Web shop)

4. System calculates customer-specific pricing (SAP CRM)

5. System checks availability (SAP APO)

The system runs a check on the availability of the product. The system determines if there are any free goods available for the product.

6. System calculates tax (US)

7. Send order (Web shop)

8. System performs credit card check (optional)

9. System creates and replicates order to SAP ECC (SAP CRM)

10. System receives and processes order (SAP R/3 Enterprise)

11. System sends order confirmation and status to customer (SAP CRM)

12. System tracks order (optional)

Optionally, the customer can track the shipping of the product and receive further information from an external service provider. For example, the carrier can display the delivery status.

13. System provides invoice for customer (SAP R/3 Enterprise)

14. View order confirmation, status, and invoice (Web shop)

The customer can view the status of the order and display the invoice. You can use Billing in CRM or Billing in ERP to carry out invoicing.