Purpose

You can use this business process to enable business partners to order products and services quickly and easily via the Web shop in a business-to-business (B2B) scenario. This business process fully integrates your Web shop with your SAP R/3 system, enabling you to promptly and efficiently handle the complete order process, from creating a sales order, to delivering the goods to your customers.

Process Flow

The business partner logs on to the Web shop, and the system performs a user and profile check. This check enables the system to guide the business partner through the selection process.

The business partner can browse the product catalog hierarchy, or use the quick or extended search function to find products. In addition, the customer can select from former transactions, for example, orders, quotations, invoices, or order templates.

Business partners can configure products using the SAP Internet Pricing and Configurator (IPC). During the interactive configuration process, SAP IPC displays the product options that can be combined, and automatically checks the selected product options are consistent and complete. They can also use the SAP IPC to configure prices, including complex pricing, and get support during a search for products that either partly or fully match their selected search options. The Sales Pricing Engine determines the price automatically.

The system determines if free goods are available for the product, and also displays product proposals to the customer.

2. System creates order (SAP CRM)

3. System processes ATP check with temporary reservation (SAP APO)

SAP APO determines product availability, and reserves the items each time orders are created or updated. The availability of the customer’s products is displayed to them at item level.

You can also carry out the availability check in SAP R/3.

4. System calculates tax (US)

Optionally, for example, for vendors in the United States of America, you can use an external service provider to calculate tax.

5. Check and save order (Web shop)

The customer checks (delivery type, delivery address, and so on) and saves the order. The order is transferred to the SAP CRM system.

6. System performs credit card check (optional)

7. System replicates order to SAP R/3 (SAP CRM)

The SAP CRM system replicates the order to SAP R/3.

8. System receives and processes order (SAP R/3 Enterprise)

SAP R/3 processes the order.

9. System sends order confirmation and status to customer (SAP CRM)

10. System provides invoice for customer (SAP R/3 Enterprise)

11. View order confirmation, status, and invoice (Web shop)

Business partners can view order confirmation and status and display invoices in the Web shop. Business partners can change the orders depending on the order status.