Purpose

You can use this business process to integrate your CRM E-Commerce Web shop into another customer’s procurement system, for example SAP Enterprise Buyer Professional (SAP EBP). In doing so, you enable the customer to purchase goods from your catalog using their own purchasing systems, which are fully integrated into their financial and organizational systems.

This means that a customer with SAP EBP can access your Web shop and order products there. The product data is automatically transferred from the sales system to the purchasing system using an Open Catalog Interface (OCI). The customer can then complete company-based approval workflows and transfer the purchase data, using XI, to your SAP CRM system for processing.

Process Flow

1. Select catalog in procurement system and enter vendor’s Web shop (Customer procurement system)

For example, SAP Enterprise Buyer Professional (SAP EBP).

2. Select product and create shopping basket (Web shop)

The customer selects the vendor’s catalog and enters your Web shop using the Open Catalog Interface (OCI). This means that the Web shop can be displayed in a frame within the SAP EBP application.

The customer has various options for placing a purchase order or selecting products and transferring them to the order. The customer can also configure chosen products.

3. System calculates pricing (SAP CRM)

4. Transfer shopping basket from Web shop to procurement system (Web shop)

The shopping basket is transferred to SAP EBP via the OCI. If a shopping basket already exists in SAP EBP, the items are added to this basket otherwise a new shopping basket is created.

Configuration information is also transferred if it is available, and is stored in an XML file.

5. Procurement system creates request for order (Customer procurement system)

The procurement system creates a request for a purchase order based on the shopping basket data. The customer can still process the shopping basket and order further products. For more information, see the SAP SRM documentation in the SAP Library.

6. Procurement system performs approval workflow and creates order (Customer procurement system)

The shopping basket passes through SAP EBP in an approval workflow, depending on the settings in Customizing. For more information, see the SRM Business Workflow documentation for shopping carts, goods confirmation and service workflow in the SAP Library.

Once the basket has been approved by the verifier, the SAP EBP system creates a purchase order from the shopping basket. If customers have ordered more products from other vendors, further purchase orders are generated.

7. Procurement system sends order to vendor’s SAP CRM system (Customer procurement system)

The procurement system transfers the purchase order details to SAP CRM using XI.

8. System creates and saves order (SAP CRM)

The SAP CRM system creates an order with reference to the purchase order.

9. System sends order confirmation (SAP CRM)

The system determines the order status and displays it for the customer in the Web shop. The customer can check this status at any time. Optionally, further information can be displayed by an external service provider. For example, the carrier can display the delivery status. SAP CRM sends confirmation of the order, including configuration-related status information.

Note

You can also carry out quotation processing using one-step business. In this case the process flow differs slightly to the order processing flow. The process runs as follows:

i. The customer enters the Web shop from the procurement system and creates a shopping basket and adds products.

ii. The customer saves the basket, and the Web shop creates a quotation in the SAP CRM system and displays the quotation confirmation (with reference to the SAP CRM quotation) in the Web shop.

iii. The customer transfers the basket from the order confirmation using the OCI to the procurement system.

iv. The procurement system creates a purchase order and runs the workflow approval.

v. The customer sends the purchase order via XI to the SAP CRM system.

vi. The SAP CRM system releases the lock on the quotation (created in step 2), and converts the quotation to an order by changing the status of the quotation.